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FREQUENTLY ASKED QUESTIONS

Be In The Know

HOW CAN I PAY FOR MY TRAINING? 

There are a few different ways, either in full by bank transfer or PayPal. Via this website which has PayPal, Klarna or monthly payments. Please note - if you pay monthly, you can not start your training until the balance is paid in full 

WHAT ARE THE TIMINGS ON THE DAY?

We start at 10am so please arrive promptly at 09:45 to be ready. Being on time is really important for you to get the full experience of the day

DO I GET A CERTIFICATE?

Yes! My courses are accredited by ABT Insurance which means you can then buy your own insurance and charge customers 

HOW MUCH IS THE DEPOSIT?

Just £50 will secure you a place on one of my courses (they are non refundable and non transferable)

WHAT KITS DO YOU RECOMMEND?

Kits can be included or excluded as these are personal preference.But I've worked with many different brands and these are my recommendations -Acrylics - CJP their starter kits start from £30 approxGel polish - Kiki London or Magpie BeautyE-Files - Saeyang / Melody Suzie/ HaloBrow lamination/ Lash Lift - Brow Bomb by Beautiful Brows & Lashes Henna - Ciao BrowLashes - London Lash Pro / Tatti Lashes / Lash Base / Lash Perfect 
You buy directly from their websites

CAN I GET MY OWN INSURANCE AFTER THE COURSE?

Yes, I recommend ABT Insurance and I have a discount code I can share with you on completion of your course 

DO YOU GIVE ANY AFTERCARE? WHAT IF I'M STILL NOT CONFIDENT?

Yes definitely! I'm with you every step, via message, WhatsApp, email, Facebook, good old fashioned phone calls etc!I have many students return for more training because I form close relationships with them.

WHAT CAN I EXPECT TO HAPPEN ON THE DAY?

We start promptly at 09:45 for a friendly welcome and tea & coffee / introduce yourselves.

(I do ask for phones to be on silent but am happy for you to have them with you to take photos or videos.)

Discuss the treatment / benefits / expected clients

Discuss in depth through your manual/theory and any questions you may have

We talk through your pre course test and the answers

In the second half of the day there is a demonstration then students work on each other or models 

We end the day with any questions and feedback.

Certificates are given once the case studies are submitted - together we agree on the date for this

Please bring your own lunch - refreshments are provided for free

WHAT IF I WORK FULL TIME OR NEED TO DO THE SCHOOL RUN, DO YOU OFFER FLEXIBLE LEARNING HOURS?

Yes! I work with you and arrange a suitable training date and time to work for you, if its half days or evenings or weekends you need we can arrange that. If you need to re arrange an agreed date I will need enough notice which is at least 7 days

WHAT ARE THE SIZES OF THE CLASSES? WHO ELSE WILL I LEARN WITH?

Training takes place within my salon. It's a small salon so class numbers are a max of 4 students at any one time, if not one on one. (The salon is not open to customers when you are learning.) This means you'll get the most out of your training and as it's a friendly relaxed atmosphere you will feel like you can ask questions and even make friends with fellow tech's

TERMS AND CONDITIONS

Make Me Shine Training Academy – Terms and Conditions
IMPORTANT YOU READ AND UNDERSTAND
Terms & Conditions
I aim to be always fair and reasonable. My Terms and Conditions reflect this attitude. All my training courses are subject to the following terms and conditions. If you are in any doubt as to the meaning, or implications of the clauses of this agreement, please contact me and I will go through them with you, as these Terms and Conditions are legally binding on you.

Make Me Shine Training Academy is hereinafter referred to as "the company" and you as "the client", "you", or "your".
1. General Booking Information
1.1. Bookings for courses must be made more than 14 days in advance. Only on rare occasions will the company accept bookings within this period, and these must be done through prior arrangement.
1.2. The company will not reserve a place on any training course until either full payment, or a non refundable deposit has been received and the booking confirmed by the company via an email.
1.3. By booking on a training course with a deposit payment, or full payment, you acknowledge that you have read and understood the terms and conditions herein.
1.4. The company reserves the right to decline any application for enrolment onto any training course without providing reasons.
1.5. To be enrolled onto any course, the client must be able to understand, read and write in English to GCSE level.
1.6. If there are any pre-requisites for a particular course, by booking on that course the client warrants that they fulfil all these pre-requisites. Refunds will not be given where the client has failed to meet the pre-requisites, or the client has falsely declared that they meet the pre-requisites.
1.7. All courses include manuals and in some cases access to additional training material.
1.8. The company does not operate on public holidays, unless agreed in advance. The company will liaise with you to confirm a more appropriate date and confirm this with you by email. The company will do everything it can to accommodate your training dates. If no reasonable date can be confirmed, you will lose your deposit.
2. Payments and Deposits
2.1. All courses require that you pay a deposit when making a booking, or you may pay in full at the time of booking.
2.2. Deposits are non-refundable.
2.3. Training course balances must be paid in full 14 days prior to the start of the course. Failing to do so could result in the immediate loss of the client’s deposit and the reallocation of the training date to another client. This decision is taken at the sole discretion of the company.
2.4. The company are unable to allow delegates to start a training course unless course fees have been paid in full.
2.5. Course certificates will only be issued on the successful completion of the course and all case studies are received and outstanding fees relating to the course have been settled in full and all case studies submitted in the time frame agreed between us.
2.6. Course fees, deposits and other payments are non-transferable.
2.7. You may decide to use one of our finance options to pay for your course. If your application is approved the finance company will pay us on your behalf. This financial agreement is between you and the finance company.
3. Cancellations and Rescheduling
3.1. The company will not accept cancellations or rescheduling requests by phone. If the client wishes to cancel or reschedule a training course, they must inform the company via email.
3.2. Rather than cancel a training course, the client may wish to reschedule on another date. The company will allow only one rescheduling per course under the terms shown below.
3.3. If the client wishes to reschedule a training course 14 days or more before the start date of the course, then the client will be liable to pay a rescheduling fee of £25 (Twenty-Five Pounds). The rescheduled date will be mutually agreed. If no date can be reasonably agreed, the client will lose their deposit.
3.4. If the client wishes to reschedule a training course within 14 days or less, but not less than 7 days before the start date of the course, then the client will be liable to pay a rescheduling fee of £45 (Forty-Five Pounds.) If less than or 7 days prior to the course, the reschedule will be treated as a cancellation. Reschedule payments must be made immediately. The rescheduled date will be mutually agreed. If no date can be reasonably agreed, the client will lose the full cost of the course.
3.5. Once a course has commenced, and, or, the undertaking of a theory test relating to the course, you will no longer be able to cancel the course, although you may reschedule your practical training date in accordance with our terms and conditions set out herein.
3.6. If the course has been purchased as part of a promotional offer, or discounted for whatever reason, the course may not be cancelled except within seven (7) days of making the booking.
3.7. If the client cancels the training course 14 days or more before the start date of the course, the client will be liable for the half the cost of the course.
3.8. If the client cancels the training course within 14 days or less before the start date of the course, the client will be liable for the full cost of the course.
3.9. The company reserves the right to cancel, re-schedule or vary any course or part of a course for reasons beyond its control, including changes in regulations. If this were to happen and the client is unable to meet the new schedule the company will refund money paid for the course.
3.10. Should the company cancel a training course the company will not be liable for any costs incurred as a result, including loss of earnings or any other associated and, or consequential costs.
3.11. Only under exceptional circumstances, such as bereavement, will the company consider wavering their cancellation and rescheduling terms. This decision will be at the sole discretion of the company and will only be considered if the bereavement relates to an immediate family member, such as a partner, child, parent or sibling.
4. Completing Courses
4.1. If your course comprises a theoretical component, you must pass these tests before you undertake your practical training and assessment. If you do not pass your theory before your practical is scheduled, you will be required to reschedule the practical to give you time to pass the theory. This rescheduling will be subject to our normal rescheduling terms and conditions.

5. General
5.1. Whilst the client is on the company premises or any other premises where the course is held, they are obliged to abide by Health and Safety rules. Where a client is disruptive to other delegates, breaches health and safety guidelines or endangers themselves or others, the company reserve the right to ask the client to leave the premises, or the company has the right to terminate the training course immediately. Clients that are asked to leave the course, or whose actions result in the termination of a course, will not be entitled to a refund.
5.2. The company does not accept responsibility or liability for loss or damage to client’s belongings, person or those of models they may provide whilst the client is on the company’s premises or any other site where the course is being conducted.
5.3. The client is expected to wear appropriate clothing for training courses. If these do not comply with the company’s Dress code and Policy Guidelines, the company has the right to terminate the course, on its sole discretion, with no refund payable. Dress code and Policy Guidelines are available on request.
5.4. If the client does not adhere to the course training times as they appear on the confirmation email sent by the company, thereby causing significant delays to the trainer, the company, at its sole discretion, has the right to terminate the course immediately with no refund payable.
5.5. The client is to ensure that all models provided for training purposes are over the age of 16 (sixteen) years old, as younger models would invalidate insurance. Under such circumstances, the company would be obliged to terminate the course with no refund payable.
5.6. We recommend that the client acquire student insurance for their practical training day. Student insurance is available via Google – please ask if you need help with this.
5.7. The company is not liable or responsible for the information or terms and conditions held on any third-party website. 
6. Certification
6.1. Course certificates are issued from the company’s head office within 15 (fifteen) working days of successfully completing your course. 
6.2. The course material incorporates tests, which you are required to pass to complete your theoretical training. Your theoretical training should be completed well in advance of your practical training. Should you not pass your theory tests in time for your practical, you will have to reschedule your course to allow you more time to pass. This rescheduling is subject to our normal rescheduling conditions.
6.3. You must have completed your theoretical tests before attending your practical training. Failure to do so could result in the rescheduling of the course, and subject to our rescheduling costs.
6.4. On the day of your practical training, on completion, you must demonstrate to your tutor that you have a good understanding on how to carry out a similar treatment on your own.
6.5. If the tutor decides that you would benefit from addition practice or training, the company reserves the right to withhold the issuing of a certificate until a successful practical demonstration is undertaken. Clients who are unsuccessful on the day of the practical training will be offered the opportunity to re-sit the practical exam at a later date.
6.6. Clients who fall into this category will be asked to pay an additional £50 (fifty pounds) to cover the costs required to re-assess their practical standards. If after re-sitting the practical exam the client is still unable to demonstrate a satisfactory standard, they will not be issued a certificate and will have to re-take the course at a later date, if they so wish.
6.7. Certain courses require the client to submit examples of treatments they have carried out after the completion of their training course. This is in the form of a case study, comprising a written account of the treatment with accompanying pictures, to enable the tutor to assess the clients grasp of the training received. This is an integral part of the certification process and the client must pass the tutors assessment to be awarded a certificate.


7. Data Protection
7.1. The company complies with the Data Protection Act 1998 as updated and amended by GDPR 2018. Full information regarding how we use your data and access to your data will be provided upon request.
8. Disclaimer
8.1. Attendance of the client on a training course, and the issuing of a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the client during future endeavours.
8.2. All information provided is given in good faith and the company will not be held responsible for actions taken by the client, or any other individual or organisation as a result of the information provided during the training course.
8.3. The company’s training material cannot be relied upon for legal interpretation. Neither the company nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course material, or responsibility for any loss incurred as a result of relying on the course material.
9. Copyright
9.1. All intellectual property rights remain the property of the company and any copies made of course materials, booklets, videos or training aids will be an infringement of copyright unless agreed in writing by the company.
10. Complaints
10.1. If there is anything about our service you are unhappy about, we strongly recommend you record your complaint.
10.2. To do so please contact me via email
10.3. This complaint will be entered into a Complaint Log and followed up by a company employee in due course.
10.4. We take complaints seriously and will endeavour to do our best to rectify the problem to your satisfaction.

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